Starting to pay

A venue starts with complimentary access. To bill it and keep its online bookings running past the complimentary period, you bring it live from the Billing page.

Settings → Billing

The Go live button opens a multi-step flow.

The steps

1. Billing account — this step appears only if you manage several accounts. You choose the account that bills this venue, or you create a separate billing account for another legal entity.
2. Plan — you choose the Standard or Premium plan. Plan details are in Your subscription.
3. Billing details — the legal name, SIREN, VAT number and billing email. These fields stay editable afterwards, see Billing details and invoices.
4. Review & terms — the price summary and acceptance of the Terms of Sale. Payment is by SEPA Direct Debit.

What happens on confirmation

The outcome depends on the billing account.

• Complimentary account — the venue goes live immediately, with no payment.
• Already-active subscription — a venue added to an existing subscription is billed prorated and joins the next invoice. No payment is asked at that point.
• New subscription — you are redirected to Stripe Checkout to set up the SEPA Direct Debit.

The end of the complimentary period

When complimentary access carries an end date, the venue stays free until that date. You are notified 15 days before. If the date passes with no plan chosen, the venue’s online bookings are paused. Choosing a plan reactivates them.