Changing or ending a plan

Plan changes and ending a venue are managed from the Billing page.

Settings → Billing

Changing plan

The Change plan button moves a venue from Standard to Premium, or the other way.

• An upgrade is immediate and prorated.
• A downgrade takes effect at the next renewal. The venue then loses its API access and multi-venue features.

A scheduled change stays visible on the page until it takes effect, and you can cancel it to stay on the current plan. Plan details are in Your subscription.

Ending a venue’s billing

The End billing button stops a venue. It stays active until the end of the current period, then leaves the subscription. The following period is not billed.

Once the venue has ended, its online bookings and the confirmation emails sent to its guests stop. You can bring it back live at any time.

Until the end date is reached, the end stays scheduled and the Cancel scheduled end button removes it — the venue is kept.

Reactivating a cancelled subscription

When an account’s subscription has ended, the Reactivate subscription button resumes billing and restores online bookings for its venues.

A failed debit moves a venue to Payment failed then Suspended. How to settle it is described in Your subscription.