What the guest sees
This page describes what the guest sees, in the booking widget, when a reservation asks for a card guarantee.
Entering the card at booking
Section titled “Entering the card at booking”At the end of the booking, a Secure your reservation step asks the guest to save their card. The page recalls the maximum guarantee amount (for example “Guarantee: up to €20”), the free-cancellation deadline, and an unambiguous line: Your card is saved securely — you are not charged now. The guest ticks the consent, then confirms with Guarantee my reservation. A reminder notes that payments are processed by Stripe.
While the guest enters their card, their table is held for a few minutes. If that time passes, a Time expired screen invites them to choose a time again — the table may still be available.
The payment link received by email
Section titled “The payment link received by email”When the guarantee is requested manually, the guest gets an email with a link to a self-service page. There they see a banner recalling that a guarantee is still expected, then Provide card guarantee to save their card. They can also decline, with I don’t want to add a guarantee — cancel this reservation.
The confirmation
Section titled “The confirmation”Once the card is saved, the reservation confirmation shows that a card guarantee is in place: a hold of up to the amount the guest agreed to may be charged in the event of a no-show or a cancellation after the free-cancellation deadline. No amount is charged now.
Changing a guaranteed reservation
Section titled “Changing a guaranteed reservation”Once the guarantee is in place, the guest manages their reservation from the self-service page. After the free-cancellation deadline, they can no longer change it online: the modify button is disabled and points them to the venue. Cancelling stays possible, with the policy reminder. If a change raises the guarantee amount, the guest must accept the new amount first.
If the venue’s card payments are not active, no card is asked for: the reservation is taken without a guarantee, confirmed, or awaiting approval if the service uses manual approval.