Signing in for the first time
You sign in to the Service back office with your email address and a password. This page covers your first access, choosing your password, and resetting it if you forget it.
Getting your access
Section titled “Getting your access”Your account is created when the venue’s owner or a manager adds you to the team. Service then sends you an invitation email.
- If this is your first Service account, the email contains a link to choose your password. Follow it, enter the password you want twice, then confirm.
- If you already use Service at another venue, the email simply invites you to sign in with your usual password.
Signing in
Section titled “Signing in”On the sign-in screen, enter your Email and Password, then click Log in.
If the email or password is wrong, a message flags it and offers to reset your password.
Choosing or resetting your password
Section titled “Choosing or resetting your password”The link in the email opens the password screen. Enter the New password, confirm it in Confirm password, then confirm with Reset password. The password must be at least eight characters, and both fields must match.
A reset link is valid for a limited time. If it has expired or is invalid, the screen invites you to request a new one.
Forgot your password
Section titled “Forgot your password”From the sign-in screen, click Forgot password?. Enter your email address, then Send reset link. Service sends a reset link to that address if an account exists for it — the confirmation message stays the same in every case, so it never reveals which emails have an account. Open the link you receive to set a new password.
Once you are signed in, the tour of the back office helps you find your way.