Guarantee commission invoices

When Service charges a booking guarantee, it keeps a commission on the charged amount. This commission is 5% excl. VAT of the charged amount, plus applicable VAT.

The commission only applies to a guarantee that is actually charged, after a no-show or a late cancellation. Charging a guarantee is described in Charging, refunding or releasing a card hold.

Where to find the invoices

Commission invoices are in your billing settings:

Settings → Billing → Guarantee commissions

Each line is one month and shows the Period, the Amount, the Status and the Invoice. The View invoice button opens the detail and the PDF can be downloaded.

No payment to settle

The commission is taken at the moment the guarantee is charged. The monthly invoice is a record of those charges: no payment is due when you receive it.

Until a guarantee has been charged, the page stays empty. Once a guarantee is charged, the Service commission for the matching month appears there.