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Notifications

The Notifications screen holds two separate settings: what your guests receive (by email and SMS) and what your team receives (as popup and push).

SettingsNotifications
The guest-notifications table, with an Email column and an SMS column (Off, If no email, Always) for each event type.The guest-notifications table, with an Email column and an SMS column (Off, If no email, Always) for each event type.

Guest notifications

Section titled “Guest notifications”

The Guest notifications table chooses what Service sends your guests, by email and by SMS, for each event type. The types are grouped into four sections: Reservation lifecycle, Guarantee, Waitlist and Feedback.

Each row carries two settings:

  • Email — a checkbox turns the email on or off for that type.
  • SMS — a list of three choices, each with a line saying what the guest receives:
    • Off — no SMS for this type.
    • If no email — an SMS is sent only when the guest has no email address.
    • Always — an SMS is sent every time.

The Guarantee and Waitlist emails carry the Always on label and can’t be turned off: a guest you ask for a card or a confirmation has to be able to receive the message. Their SMS is set normally. The Feedback emails are set from the guest feedback settings; their state shows here as read-only.

Sending SMS

Section titled “Sending SMS”

SMS are billed. Until they are activated in your billing settings, switching a type to If no email or Always opens the Activate SMS to send guest texts dialog, which links to activation. Once SMS are activated, your settings save normally.

My notifications

Section titled “My notifications”

The My notifications tab sets the alerts you receive personally. These settings apply only to you and are available whatever your role.

SettingsNotificationsMy notifications

Each event type offers two channels:

  • Popup — the alert appears inside the back-office app.
  • Push — the alert is sent as a notification on your phone or tablet through the Service mobile app.

Reservation requests to approve have no popup: they live in the Pending tab of the notification centre — see The notification centre.

Recipients

Section titled “Recipients”

The Recipients tab lists the devices that receive push notifications. It is restricted to managers.

SettingsNotificationsRecipients

A device appears here automatically when a member of your team signs into the Service mobile app on their phone or tablet. Each row shows the device and its Status — Active, Inactive or Notifications disabled — and lets you deactivate, reactivate or delete it.

See also

Section titled “See also”