Reservation statuses

Every reservation carries a status that shows where it stands in its life cycle, from the initial request to the end of the meal. The status appears in the Status column of the list view and in a reservation’s detail panel.

The statuses

Badge	Status	Meaning
	Awaiting guarantee	The reservation is waiting for a card guarantee: the guest must save a card, via a link, before it is confirmed. Once the card is in place it becomes Confirmed; without a card within the time limit it is Cancelled automatically.
	Pending	The reservation is waiting for your approval. This status appears when manual confirmation is enabled: a request received through the widget is not confirmed yet.
	Confirmed	The reservation is validated and expected. This is the status of an upcoming reservation ready for service.
	Seated	The guest has arrived and been seated at their table.
	Partially seated	Only part of the party has been seated (useful for large tables arriving in stages).
	Late	The reservation time has passed without the guest being seated.
	Completed	The meal is over and the table is free.
	Cancelled	The reservation was cancelled (by you or by the guest).
	No-show	The guest did not show up.

How a reservation moves between statuses

The status badge is also a button. Click it, in a reservation’s card or in its detail panel, to open the list of available actions, grouped under Update status and Other. Only the transitions that are valid from the current status appear.

• Confirm — moves a Pending reservation to Confirmed.
• Seat — seats the guest and moves the reservation to Seated. For a large party, Partially seat seats part of the group (status Partially seated), and Seat all seats the rest.
• No-show — marks the guest as No-show when they do not turn up. See Handle a no-show.
• Cancel — moves the reservation to Cancelled.

What Service does automatically

Most status changes are your team’s actions. Little is automatic, and it is worth knowing what is:

• Late is computed, not triggered. A Confirmed reservation whose start time passed more than five minutes ago is shown as Late. No status is written and the table stays held — it is a visual cue, nothing more.
• A guest who never turns up stays Confirmed. Service does not move a reservation to No-show or Completed for you. Until someone acts, it stays Confirmed (shown as Late); you choose between No-show and Cancel.
• A pending request is never confirmed or cancelled automatically. Once the start time has passed (plus five minutes), a Pending reservation can no longer be confirmed — you can only decline it.

Emails sent to the guest

If notifications are enabled for the reservation, Service writes to the guest at these moments, and only these:

Event	Email
Request received, awaiting approval	Request recorded
Reservation confirmed	Confirmation
Request declined	Decline
Reservation modified	Updated summary
Reservation cancelled	Cancellation
Before the reservation	Reminder

The Seated, Partially seated, Late, Completed, and No-show statuses send no email to the guest. After the visit, Service can send a review invitation if the Feedback feature is on.

Instant or manual confirmation

Depending on your configuration, an online reservation can be Confirmed instantly, or arrive Pending your approval. You set this behavior in the booking rules, service by service.

No-show and Cancelled are terminal statuses

Once a reservation is No-show, Cancelled, or Completed, its tables can no longer be changed. Choose the action carefully — a guest who calls to say they cannot come is a cancellation, not a no-show.