Handle a no-show

The time has passed and the guest never showed up. Marking the reservation as No-show frees the table and keeps a record of the absence on the guest’s profile.

Mark the no-show

1. In Reservations, open the reservation concerned.

2. From its status badge, choose No-show.

3. The reservation moves to the No-show status and a message confirms: “Reservation marked as no-show”. The table(s) are freed.

No-show or Cancelled?

The choice depends on what you know about the guest:

• No-show — the guest did not warn you and did not show up. The absence is recorded on their profile.
• Cancel — the guest let you know they would not come. The reservation then moves to Cancelled.

Hard to reverse

No-show is a terminal status: the tables of a no-show reservation can no longer be changed. Use it only once the slot is well past, to avoid marking a merely Late guest as a no-show.

See also

For all statuses and actions, see Reservation statuses.